HEALTH and SAFETY
At Novotel Sydney Manly Pacific, your health and safety is our absolute priority.
We have introduced elevated hygiene and prevention measures to ensure your safety and peace of mind. The ALLSAFE label certification, developed with and vetted by Bureau Veritas, represents our new cleanliness and prevention standards and provide assurance that these standards have been met in our hotel.
Cleaning & Sanitation
Our teams are implementing new precautionary and sanitisation standards developed with the guidance and information provided by both local health authorities and government requirements. We have increased the frequency of property-wide cleaning and disinfecting with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.
Our restaurant team are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.
Hand Hygiene, Wipes, & Masks
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: and frequent hand washing is vital. We keep hand sanitiser readily available throughout our hotel in key public areas, at the front desk, in the restaurant, event spaces, public restrooms, and back of house. Guests will be provided with individual sanitiser, wipes and masks. Our team are given comprehensive safety and hygiene training to provide a safe environment for our guests.
Guests will be advised to practice physical distancing, by standing at least 1.5 meters away from other groups. All layouts in our restaurant and public spaces will be arranged to ensure appropriate distancing measures are followed. Our employees will practice physical distancing by standing at least 1.5 meters away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.
Room Service and Guest Requests – No Contact Delivery
Guests will have access to safe room service at no extra charge in the event of the restaurant being closed. Strengthened room cleaning protocols including extra disinfection of high touch room and bathroom areas will be followed. All room service orders and guest requests will be delivered to the door. To minimise contact, our colleagues will knock to notify guests of order delivery. Menus are available on your television.
Amenities and Services
The safety measures we are following, mean that some of our services and amenities may differ from what is listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.
Contactless payments will be carried out whenever possible.