health and safety

At Novotel Sydney Manly Pacific, your health and safety is our absolute priority. We have introduced elevated hygiene and prevention measures to ensure your safety and peace of mind. The ALLSAFE label certification, developed with and vetted by Bureau Veritas, represents our new cleanliness and prevention standards and provide assurance that these standards have been met in our hotel.

We will work to keep this page updated, however if you have any questions about our health & safety protocols, please contact us. or call (02) 9977 7666 


Cleaning & Sanitation

Our reinforced cleaning program means that disinfection of public areas will be more frequent, with a focus on high touch areas such as the front desk, elevators, door handles and bathrooms. Our cleaning products meet Australian Department of Health standards, and our staff are trained to effectively carry our out scheduled, regular sanitisation.

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Hand Hygiene, Wipes, & Masks

Australians are taking the necessary steps to keeping our country safe and we are too. Frequent hand washing should be second nature to all who visit the hotel. Guests and staff are also provided with individual sanitiser, wipes and masks upon request. Additional hand sanitiser is also distributed throughout the hotel, supplied in key public areas such as the front desk and the restaurant.

Temperature & Wellbeing Checks

Health Checks

From July, all guests will be provided with access to medical professionals, tele-medical support and a guest hotline for your peace of mind before, during, and after your stay. We focus on comprehensive staff health checks, with meticulous employee safety and hygiene training.

Social Distancing

Social Distancing

Social distancing of 4 square metres is advised in all public areas. Our restaurant will soon be taking bookings that comply with government regulations and practice social distancing through specially engineered floor plans, limited bookings, and set seatings. Our lobby and elevators are also limited in capacity, determined by square footage.

Room Service

Restaurant & In-Room Dining

Our food and beverage teams have reinforced safety across restaurants, room service and buffet protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings. It is our pleasure to provide safe room service at no additional cost.

Breakfast – We are no longer able to offer buffet breakfast. However we we will be offering an A la carte menu from 6.30am to 10.30am in Bistro Manly or In-room dining option.

In Room Dining – Our team are committed to the highest level of sanitisation and ensuring your meal is delivered in the safest possible way. Contactless delivery will be available upon request. In Room Dining is offered between the hours of 6:30am and 10:30pm.


Amenities and Services

The safety measures we are following, mean that some of our services and amenities may differ from what is listed online or be currently operating in a limited capacity. Please call us on (02) 9977 7666 or email us with any questions or to receive the most up-to-date details.

Payment Options

Contactless Payment

To minimise contact, a “no touch” option for check-in, check-out and payments will be made available where possible. To find out more, please contact the hotel or ask the concierge at check-in.